User being blocked from my site by Cloudflare

[Sim]

Several of my users have reported being blocked from accessing my site by Cloudflare.

One of them was kind enough to report the Cloudflare RayID and I was able to use that to location the following information:


I don't think I have Bot Fight Mode enabled - so I'm not sure why these are blocking sites? This is a Pro account, so I have Super Bot Fight Mode options:



... any suggestions on what to look at to work out why this user is being blocked?

I have the...

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User being blocked from my site by Cloudflare

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